FAQ

1. Does dry cleaning damage my clothes?

Dry cleaning is simply the use of solvents to remove soil and stain from garments. The "dry" in dry cleaning derives from the fact that the solvents contain little or no water. The solvent is a liquid which actually dissolves greases and oils and removes them from the garment. Water cannot do this. That is why natural fibres such as wools, silks and cottons will often shrink, distort, lose colour and sizing when washed in water but will dry clean perfectly. Even washable garments such as polyesters dry clean better since they will often retain oily stains after washing but not after dry cleaning. Throughout the process, rigid quality checks are maintained to protect your garment and ensure that it satisfies our strict quality control guidelines.

2. How often should I get something dry cleaned?

Obviously there are no hard and fast rules. but there are a few points to keep in mind in deciding just when to have your garments dry cleaned. The longer a stain or mark is left, the harder it is to remove. Dirt and dust particles that lodge in your garments fabric fibres can have an abrasive effect. Of course, this generally weakens the fabric and shortens the life of the garment. Something else we tend to overlook. Because a garment is dark in colour we tend to let it get dirtier just because we can't see the dirt. In lighter colours we are aware of dirt sooner. The best guide is to have things cleaned regularly regardless of colour and give earlier attention to spots and stains. It's a proven fact that regularly cleaned garments last longer.

3. Is dry cleaning all the same?

No. Quite simply, the quality of dry cleaning is directly related to the price you pay for it. Just like most things in life. You'll find some cleaners clean garments for an amazingly low price. Cleaning quality, care and attention to detail, will probably be amazingly low as well. For more than eighty four years our Dry CLEANER has maintained a consistently high standard of dry cleaning quality. Our special attention to detail like individual spot removal and rigid quality checks achieve an end result that is superior in every way. We take dry cleaning one step further with the famous Blue Ribbon Service. If a garment is particularly valuable it should be entrusted to the Gouge Blue Ribbon Service. The blue ribbon garments are individually and completely hand treated for soiling and spots. After a gentle cleaning, a further inspection for cleanliness is carried out. The garment is then meticulously pressed and hand finished with particular attention to detail. These garments are returned to you on a special hanger with a polythene cover.

4. How about pressing only?

How often do you find something that needs careful pressing because although not soiled it has been crushed in packing or storage? The Brown Gouge pressing service covers this need. And like the high quality of The Cleaners dry cleaning, The CLEANERS pressing maintains very high standards too. All garments are pressed by hand on the most modern pressing machinery.

5. Doonas®, blankets and bedspreads?

It is a good idea to have blankets, doonas® and bedspreads cleaned at the end of winter. The CLEANERS special cleaning will protect them during the warm months while they are stored and the cost of cleaning will be amply repaid by the amount of wear you will get from your blanket, doona® or bedspread. Dry cleaning, unlike washing, helps to preserve the nap of any woollen product including blankets. For blankets, doonas® or bedspreads that are used all year round, an annual dry clean will also help preserve their good appearance and extend their life and protect you from pests such as bed bugs.

6. Can I take care of some stains myself?

In fact, the sooner you act on most stains and spills the greater their chance of their removal. Here are a few tips. Don't rub stains. That's the way to spread them Blot as much as you can right away, for example, beer, wine or beverages. if you use a spot remover, test it on a hidden seam first. Some spot remover will affect a variety of dyes and fabrics. On protein type stains such as milk, blood and meat juices, always soak in cold water first. Then rinse in lukewarm water, hot water sets stains. If in doubt about any stain, check with our experts at The Cleaners.

7. What about leather, suede or denim?

Leather, suede and denim require specialist care. Talk to us for more information about suitable cleaning techniques.

8. Why do curtains need dry cleaning?

More than likely your curtains cost you a considerable amount of money in the first place. Remember how impressed you were with the colours, patterns and fresh new style they brought to your rooms when they were first home. Naturally you expect your purchases to stay this way for some time to come. But like good clothes, curtains need care and attention too. Normal atmosphere conditions like humidity, airborne dirt and sunlight all take their toll on fabrics. The CLEANERS curtain cleaning service is a specialised part of our business. They are expertly treated and cleaned according to fabric type. Contact The CLEANERS for more information regarding this service.

9. What is care labelling?

Care Labelling is the consumer product information standard which was made mandatory under the Trade Practices Act. Since March 1980 any article of wearing apparel sold in Australia must carry labels giving: The Manufacturer's name or brand name. The fibre content of the article, for example, 80% wool, 20% nylon. Care instruction labels.

10. How care labelling benefits you, the customer?

The manufacturer must ensure that the care instructions are correct and that they are appropriate to both the material and any trimmings used in the construction of the garment. These are your safeguards: The care label instructions are applicable to the whole article. This includes buttons and trims. Purchase only garments that are care labelled. Remember to check for care labels before you buy. The manufacturer is required to place labels in a position where they may easily be seen. If an article is cleaned in accordance with the instructions contained in the care label and the garment becomes damaged or fails to respond to the stated care instructions, the responsibility lies on the manufacturer. If, on the other hand, you or the dry cleaner service the article by any means other than those contained on the label, the onus of responsibility is removed from the manufacturer.